DIVINA/PHOENIX EMPLOYEE SPOTLIGHT
We are very excited to announce the addition of Mark Massicotte, who officially joined our Phoenix Products Company and Divina Salon Products team on July 28th! This date marks the beginning of a new chapter as Mark steps into the role of Director of Manufacturing, responsible for overseeing and leading all production operations in our Container Drive and Napco Drive facilities.
With his skilled leadership and deep expertise in chemical production, Mark will be driving improvements across scheduling, forecasting, and inventory management. As Mark introduces new strategies to streamline and optimize operations, enhance quality, and production and inventory to support timely deliveries, our customers can look forward to greater efficiency, reliability, and responsiveness from our team.
Mark will also mentor team members to enhance both efficiency and performance. Expect stronger teamwork, innovation, and a renewed focus on continually raising our service standards to better meet your needs. Combining his hands-on expertise and proven track record in leading large-scale operations, he is well-positioned to help strengthen our organization from day one.
Background: Mark brings with him an impressive 41 years of experience in the chemical production industry, including 39 years as Plant Manager at Pharmacal Research Labs, Inc. Pharmacal is an international specialty chemical supplier serving the laboratory research field. During his tenure there, Mark managed full-scale production, shipping, and warehousing operations while ensuring regulatory compliance with both federal and state requirements. His hands-on expertise and ability to drive large-scale operational success will make positive impacts within Phoenix/Divina, for a focus on strategic growth initiatives.
Unique Fun Facts: Mark’s favorite sport is golf! He recently hit the greens with Phoenix at Conspa’s 11th Annual Charity Golf Tournament. He helped keep his team in contention, while benefiting The Children of Fallen Patriots. He loves being outdoors, so for Mark, it’s the perfect mix of fresh air, friendly competition, and fun for a good cause!
Personal Life: Mark has been happily married for 38 wonderful years, and is a proud father of three and grandfather to five. He loves and values quality time with his family, enjoys beach vacations, and traveling—always savoring life’s special moments.
Personal Message: Mark shares, “I am honored to join the dedicated team at Phoenix/Divina. We have an experienced and hardworking production staff, and I am excited to be working with them. By implementing innovative strategies, building up off-season production and a stronger planning capacity, we look to provide you — our valued customers—with consistent, high-quality products, and deliver them to you when you need them most.”
Thank you for your business and partnership
Company Announcements
Customer Service
We want to share that Tiffany has decided to move on to new opportunities, and we wish her nothing but success in her next chapter.
In the meantime, our own Kylie Mikita will be happy to assist you with any customer service questions or purchase orders.
You can reach Kylie Mikita, Customer Care Specialist, Lead, at: 860-589-7502, Ext. 117, or email KylieM@PhoenixProductsCo.com
Thank you for your continued trust, loyalty, and support as we navigate this transition. We’re excited to introduce you to our new team member as soon as they join the Phoenix family!
Lead Times - From Invoice to Ship
Lead times from invoice to shipment vary based on the product category.
Current lead times are:
- Divina Brand Products
3 to 6 Weeks - Private Label Products
6 to 8 Weeks - 10+ Pallets Divina Brand & Private Label
6 to 8 Weeks
New Finance Charges Now In Effect – Effective July 1, 2025
Over the past few months, we’ve shared updates about our upcoming billing policy change. This is a friendly—but important—reminder that finance charges on past-due balances are now in effect.
Here’s what to know:
- Rate: 1.75% per month on any outstanding balance
- When Applied: Calculated on the last day of each month, compounding until the balance is paid in full
- Statements: Updated account statements will reflect finance charges (no separate invoice will be issued)
If you have an unpaid balance, we encourage you to bring your account current now to avoid additional charges. Our team is happy to review your account, payment options, or credit terms if needed.
We truly value your business and thank you for your prompt attention to this matter.
Sincerely, Phoenix/Divina
October Employee Celebrations
Happy Birthday
- Marcia Kramer
- Melanie Ledsma
- Kelly Longo
- Courtney Pellett
- Ana Quillay Quillay
- Telesforo “Tele” Rojas
- Craig Smith
Work Anniversary
- Megan Lively – 5 years
- Kaylene Olmeda – 2 years





